Privacy Policy
Last Updated: 12 May 2025 | Effective: 12 May 2025
Quidly ("we", "our", "us") is committed to protecting the personal information of anyone who interacts with our website or enrols in our programmes. This Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.
This Policy applies to all visitors of our website and participants in any Quidly programme. It is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to personal data collected in connection with our education and workshop services.
If you have questions about this Policy, contact us at [email protected].
1. Data We Collect
We collect personal data only when you voluntarily provide it — for example, when you fill in our contact form or register for a programme. The data we may collect includes:
- Full name — to identify you in programme records
- Email address — for session confirmations, responses to enquiries, and programme communications
- Phone number — if provided, for follow-up on programme bookings
- Message content — from any messages submitted via the contact form
- Cookie and analytics data — if you consent to analytics cookies (see Section 5)
Legal basis: We process personal data on the basis of consent (for contact form submissions and cookie analytics) and legitimate interest (for programme administration and participant communications).
Retention: Contact enquiry data is retained for up to 24 months. Programme participant records (name, contact, attendance) are retained for up to 5 years for administrative purposes. Cookie consent records are retained for up to 12 months.
2. How We Use Your Data
- Responding to contact form enquiries and questions
- Managing programme enrolment and session logistics
- Issuing certificates of attendance for the Mastery Programme
- Sending session reminders and relevant programme updates
- Improving website content and user experience (analytics, where consent is given)
- Complying with legal or regulatory obligations under Malaysian law
We do not sell, rent, or share your personal data with third parties for commercial or marketing purposes. Data may be shared with service providers (such as email or analytics platforms) strictly to deliver our services, under data processing agreements.
3. How We Protect Your Data
- Website transmissions are encrypted via HTTPS/TLS
- Access to personal records is restricted to authorised Quidly team members only
- Programme participant records are stored on password-protected systems
- In the event of a data breach, affected individuals will be notified promptly in accordance with PDPA requirements
4. Cookies
Our website uses cookies to function correctly and, with your consent, to understand how it is used. Essential cookies are always active. Analytics and preference cookies are only used if you choose to accept them via the cookie banner.
For full details on cookie types, purposes, and how to manage your preferences, see our Cookie Policy.
5. Your Rights
Under Malaysia's PDPA 2010, and where applicable under other relevant frameworks, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Withdrawal of consent — withdraw consent for data processing at any time, where processing is based on consent
- Objection — object to processing of your data for direct marketing purposes
- Erasure — request deletion of your data, subject to legal retention obligations
To exercise any of these rights, contact us at [email protected]. We will respond within 21 business days. You may also raise a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have not been upheld.
6. Third-Party Links
Our website may contain links to external websites. Quidly is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.
7. Children's Privacy
Quidly programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are published constitutes acceptance of the updated Policy.
9. Contact & Data Controller
For any privacy-related enquiries, requests, or complaints, contact us at:
Quidly
No. 3, Jalan Tengku Kelana, 41000 Klang, Selangor, Malaysia